Return and Refund Policy

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Our return policy is very flexible and customer-friendly. We try to accommodate our patrons as much as we can, and we welcome replacements on the following terms:

• A wrong product has been dispatched or in the event that a product does not match the item selected during order confirmation.
• If you identify a quality or manufacturing defect on the received product.
• If the product is received in a damaged condition.
• If the product doesn’t fit into your desired expected decor, we will refund you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows:    
  • Rs. 0.00 - Rs. 999 : Rs. 150   
  • Rs. 1000 - Rs. 2999 : Rs. 350   
  • Rs. 3000 - Rs. 4999 : Rs. 500   
  • Rs. 5000 and above : 10% of order value.   

  You can reach us at sales@dekora.in or our helpline number at +91 97113 47747 to initiate returns. NOTE: All Sales made during our annual FLAT % Off Sale will be final sales and are not eligible for returns or exchange. Final Sale Items Cannot Be Returned or ExchangedBreakagesIn the case of breakage and any transit damage, please send a picture of the product via WhatsApp to our number mentioned below, and it will be taken care of immediately.

• +91 97113 47747

Please consider these points: We will require the original packaging with any foam and cushioning inside for the safe return journey of the product, even if it is broken, for our reference purposes.Cancellation As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason, write to us at sales@dekora.in or reach us at the following number within 24 hours of ordering, and we will be happy to assist you: +91 97113 47747.NOTE: Orders cannot be cancelled/altered after 24 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, DEKORA reserves the right to deny future orders.For our products which are handmade, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

• For all orders above Rs. 20,000, we may ask for a good faith prepayment of 25% of the total amount of the invoice.
• All chairs, except rocking chairs, are made on order; a minimum prepayment of 25% has to be made of the total amount of the invoice.   

Return Process 

1. Our return policy is applicable within 30 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & Incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at sales@dekora.in or at +91 97113 47747 (10 AM - 9 PM) to initiate a return.   
2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images at sales@dekora.in, from where our Quality Assurance team will check the details in reference to its eligibility for return.   
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request email with pictures. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise, and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.   
4. Items purchased as final sale cannot be returned, exchanged, or repaired.   

Points to remember: The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. The product should be unused and in original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup. Refunds All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in the form of Store Credits. Store Credits are the fastest way of refund; they are a form of money with no expiry date and no limitations on their usage, and they are usually processed immediately upon confirmation.Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same). Please allow 5-6 days for the amount to reflect in your statements.